EXCHANGES & RETURNS
Any product that you are not 100% satisfied with can be exchanged, provided the item is in brand new condition and not damaged in any way.
In order to do so, please contact us within a thirty (30) day period after you have received your product. We will then provide you with a return address for you to ship your product to .
If the new item(s) is/are of a different price, then we will provide you with a refund or an easy way to pay the difference.
Please note that we do not cover the price of the return shipment. We will, however, send your new product(s) for free.
At Bitcoin Mall we believe that our customers are more than just numbers. We stand by our products and we want you to love them as much as we do. This means that if you are not satisfied with your product, then neither are we.
We welcome anyone who’s unhappy with his or her purchase to return them for a refund. In order to do so, please contact us within a thirty (30) day period after you have received your order. We will then provide you with a return address or you will be requested to send us your QR Code .
In order for your product to qualify for a full refund, it must be in its original package, in brand new condition and undamaged. Once we have received your order we will inspect it before authorizing any possible refunds.
Please note that we do not cover the price of the return shipment.
All of our products undergo rigorous quality testing before they are shipped out. We do, however, offer an easy replacement policy in the unlikely event you receive a damaged or faulty product.
Simply contact us with pictures and information about the damage(s). Once we have received the required information, we will send out a replacement as soon as possible.